PDSI - Principal Decision Systems International

Principal Decision Systems International- PDSI, is a software and services company headquartered in Irvine, California that is focused on developing workforce scheduling software for a diverse array of industries including public safety, government, healthcare and hospitality. PDSI designs, develops, markets, implements and supports scheduling software products that automate daily processes such as scheduling employees to shifts, events or appointments resulting in value-added solutions and offering increased productivity among human resources. TeleStaff^TM provides Public Safety organizations a scheduling and notification solution capable of managing complex rules, work codes and shifts. Collection Management System^TM(CMS) is a group of applications specifically designed for blood collection organizations. STAFFeasy^TM is a web-based event staffing and notification solution designed to fill positions based on rules and notify personnel of work assignments.

 BENEFITS:

 PDSI offers an excellent and competitive benefits package comprised of:

•  Comprehensive health plan options as well as dental and vision plans
• 401K with company-sponsored matching contributions
• Provisions for vacation and holiday pay
• Company-hosted outings and events

 Product Support Specialist (PSS) shall be responsible for providing first-level services to customers contacting PDSI for technical support via questions and issues initiating from phone-based and Web-based inquiries.  The PSS will also work collaboratively with Senior Level Product Support Specialists, and other client-facing personnel to effectively troubleshoot issues, provide timely feedback to customers, and ensure issues are handled and resolved in a timely manner. 

• Qualifications and Skills: Minimum high school diploma; college education preferred, previous support desk experience; software support preferred, previous CRM/Call Tracking System experience; SalesLogix preferred, ability to learn business unit products, policies, and operating procedures to properly interpret and communicate them, proficient troubleshooting in Windows 2000/XP, Server 2000/2003-related issues, proficient in MS Office Tools, including Word, Excel, Visio, experience with Sybase SQL, Crystal Reporting, XML a plus, experience with Windows Terminal Server, Citrix a plus, exceptional communication and organizational skills, professional presence, ability to effectively multi-task in a fast-paced environment, proactive and takes initiative, strong attention to detail.

Project Manager(PM) shall be responsible for training client organizations and configuring workforce scheduling software according to clients' business needs.  The Project Manager trains customers at our training facility, onsite as well as through Web Conferences.  Responsibilities include; account management of  small to large  client customer base, effectively and expeditiously guide customers through the implementation process of their new software solutions, and  assist  in RFP responses in accordance to RFP deadlines. PM experience in the following industries suggested: Public Safety, Fire, Police and Correction Institutions.

• Qualifications and Skills: Bachelor's degree, 3-5 years experience training on an Enterprise Level application and software account management, exceptional communication and organizational skills, ability to effectively multi-task in a fast-paced environment, proactive and takes initiative, strong presentation skills with attention to detail, must have ability to learn business unit products, policies, and operating procedures and interpret and communicate them, self-starter, proficient in MS Office Tools, including Word, Excel, PowerPoint, Visio, and Project, some travel may be required. Project management certificate a plus.

For more information on PDSI-Software, please visit us at www.pdsi-software.com